E1 AI Lights Stopped Working

I purchased 150ft of these E1 AI outdoor lights. They were delivered Nov 11th and put on the house a few days later. They worked great for about a week. Last night I noticed 2 strands reverted to the white lights instead of the Christmas theme that was selected. I turned the lights off and back on using the app. Now both strands won’t even come on. 

Any ideas?? This is very disappointing considering the amount of money I spent on these lights.  

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Dear user,

We sincerely apologize for any inconvenience this issue may have caused. 
We have sent you a direct message to provide further assistance.
We look forward to your response to that message.

Best regards,
Lepro Customer Service Team