Help! B1 bulb not comnecting

The bulb is showing up on the app and is blue flashing. However the connection times out and wont connect. I have 3 other bulbs that connected fine with my wifi but these won’t. 

Dear user,

We sincerely apologize for any inconvenience this issue may have caused. 
We have sent you a direct message to provide further assistance.
We look forward to your response to that message.

Best regards,
Lepro Customer Service Team