Logged out and lost devices

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1

did anyone else get logged out and when you went back in it had no devices?? how can i fix this??

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2
Dear User,

Thank you for reaching out. We sincerely apologize for any inconvenience this issue may have caused.
We have forwarded this issue to our technical team for investigation and to find a resolution.
Please feel free to reach out if you have any other questions.

Best regards,
Lepro Customer Service Team
3

Yes same problem 

4

I found resetting my lepro account password corrected my problem 

5

I have lost string light, account and device. It was working the last few nights and now it is gone.

6
Dear User,

Thank you for reaching out.
It’s possible that your original account was logged in through a third-party platform, while your current account may be connected via email or another method. 
If you are currently logged in using email, please check if you have previously logged in through any third-party platforms (such as Google, Facebook, or Apple ID).
Please feel free to contact us if you need further assistance.
 
Best regards,
Lepro customer service team