My light is stuck with green light

 “My light is stuck on green. I tried to reset it, but only four lights turn blue. What could be wrong, and how can I fix it? I just bought it on December 21.
 
Dear user,
Thank you for your message.
If resetting failed to resolve the issue, this light strip may be faulty.
Please send an email to our official website by cs@lepro.com to contact us for after-sales service or claim. 
Best regards
Lepro Customer Service Team