Not working as advertised

Ask & Suggest
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1

Lights only flicker and won’t stay a solid white no matter what I do with the app. Very disappointing. We will be throwing them out.

2
Dear user,

Thank you for reaching out.
To investigate further and provide you with a solution, we will need additional information. We have sent you a private message for this purpose. Please reply to that message or email our after-sales service team directly at cs@lepro.com for further assistance.
We look forward to your reply.

Best regards,
Lepro Customer Service Team
3

I reached out to you, sent the info you requested and haven’t had a response from you. 

4
Dear user,

Thank you for reaching out. 
In order to assist you further, we have just sent you a new message. 
We look forward to your reply.

Best regards,
Lepro Customer Service Team