One part of strip not in sync



 I have just bought some Lepro S1 lights and installed them. However, one small part of the strip doesn't seem to be synced up to the rest.  I've included some photos of solid colours to show how the rest of the strip is the chosen colour but one small section isn't synced. I've done a factory reset as well as renoved it from the app and readded it. 

Edit: i can see no physical damage to the strip or connections.  

Dear user,

We sincerely apologize for any inconvenience this issue may have caused. 
We have sent you a direct message to provide further assistance.
We look forward to your response to that message.

Best regards,
Lepro Customer Service Team