The app sometimes says “device is offline” when it’s supposed to be online
Dear User,
Thank you for reaching out.
Please try the following steps:
- Upgrade the App: Ensure that you are using the latest version of the app.
- Check Your Router: The router may be overloaded, as a typical home router can support around 20 smart devices.
- Wi-Fi Signal: Make sure that the Wi-Fi signal is strong and stable.
- Power Supply: Verify that the power supply is stable.
If the device continues to show offline frequently, please don't hesitate to contact us for further assistance.
Best regards,
Lepro Customer Service Team