Bulbs not going into pairing mode

[boleaalina05_crjlmK]

Bulbs not going into pairing mode. I have tried the reset function and nothing worked. I don’t know what to do as it won’t even enter pairing mode with blu light flashing.

Bc1 light bulbs 

@1608817588_elNq7D

So my Lepro app was refusing to connect to my SE1 led and it was just staying th same colour not changing so I tried deleting the item from my account and now it won’t let me connect Beacaue my Bluetooth isn’t in the permissions but it is in the permissions what is also weird is that my led light hasn’t changed colour to th flashing blue 

@1608817588_elNq7D

So my Lepro app was refusing to connect to my SE1 led and it was just staying th same colour not changing so I tried deleting the item from my account and now it won’t let me connect Beacaue my Bluetooth isn’t in the permissions but it is in the permissions what is also weird is that my led light hasn’t changed colour to th flashing blue 

[Lepro_CS_Taylor]

Dear user,

Thank you for your message.

If your bulbs can not enter paoring mode, they may be faulty.

Please send an email to our official website by cs@lepro.com to contact us for after-sales service or claim.

Best regards

Lepro Customer Service Team 

[990483921_QNIlbU]

i’m having the exact same issue i just tried to go into the old app just realized it has been removed from the app store so download this one. i been trying to contact my lightbulb and I’m having the exact same issue it won’t go flashing blue to connect it It’s just staying on one color.