Lepro USB powered strip lighting problem

After 4 months the blue I liked is now flashing multi colours. I can’t change it. The remote sensor light works when I press buttons but does nothing to the lights. The remote never worked (battery is fine) There is no hard reset button that I can find. The lights are useless to me now. Can anyone help me?

Dear user,

We sincerely apologize for any inconvenience this issue may have caused.
We have sent you a direct message to provide further assistance.
We look forward to your response to that message.

Best regards,
Lepro Customer Service Team