My lights suddenly stopped working. There seems to be a firmware update, but I can’t seem to get it to update (waited hours with no luck). I have uninstalled and reinstalled the app a couple of times. And when I try to connect to wifi it says the Bluetooth isn’t working, but I can’t figure out how to fix that connection either.
Dear User,
Thanks for reaching out.
Regarding the connection issue, please try the following steps:
1. Turn on Bluetooth.
2. Connect your phone to the 2.4G WiFi network.
3. Remove the light from the Lepro app
4. Turn on the light; it will start flashing a slow blue light, indicating it's in pairing mode. If it doesn't flash blue, please reset it:
-- If your product is one of the following models—B1, BC1, BP1, R2, or T1—please switch it off and on four times.
-- If your product is one of these models—WL1, S1, N1, ZB1, TB1, TB2, E1, etc—please long press the button on the control box for over 5 seconds.
5. Open the Lepro App and click "Add Device."
6. If it shows "1 Device Detected" at the top, click "Check."
7. Enter your WiFi name and password.
8. Click "Next." The light will pair successfully within seconds.
9. Rename the light and click "Done."
If the connection fails, please let us know which step did not work and the error message you received so we can assist you further. A screenshot of the error message would also be helpful.
Best regards,
Lepro