S1 led strip lights won’t turn on

Lights working fine then all stopped working and won’t turn back on. No blinking blue let for connection etc. 

Is this a software issue and if so how do you reset as I’ve tried holding the power button for 5 seconds.Cheers for any help.
 
 

Dear User,

Thank you for reaching out. We sincerely apologize for any inconvenience.  
Please check all connections and ensure they are securely tightened. 
If the issue is not resolved, please email our after-sales team at cs@lepro.com for further assistance.

Best regards,
Lepro Customer Service Team