After plugging in the lights, less than 1/4 of the LEDs light up. I have tried previous suggestions about using the precise view, but still doesn’t work. The strip has not been cut, and all the connections between sections appear undamaged.
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Its most likely a failed component, i would recommend using a voltage meter if you have one and test the voltage, if there is no voltage, then its likely one of those 2 capacitors have failed, if there is voltage in the strip, then the chip on the strip is faulty, if either of those are the cases, send it back and ask for a replacement or refund, hope this helps.
Dear User,
Thank you for contacting us.
Please try resetting the strip light and then re-adding it to the Lepro app. If the problem persists, please contact our after-sales team at cs@lepro.com for further assistance.
If you have any other questions, feel free to reach out.
Best regards,
Lepro Customer Service Team