Hello, I had gotten the two pack of the Bulbs and they have been working just fine all this time I’ve had them. However, I went out of the room for a few minutes to find one of the bulbs were turned off. Come to find out that for some reason the bulb was “not in Bluetooth” mode anymore. My other bulb that was connected to another source (lamp) is working just fine. I tried going through the steps to repair it and it won’t even flash blue. I tried deleting it then re adding it here, and now I can’t add it as my device on here. Somehow though, when I turn on the switch for this, it turns on. But will not pair with the app/be added as a device. How do I fix this?
Dear User,
Thanks for your inquiry.
Please try the following steps:
1. Remove the light bulb from the Lepro app;
2. Switch on the light bulb;
3. Switch the light bulb off and on four times, with a 1-second interval between each switch.
If it still does not flash blue, please check my direct message for further assistance.
Please feel free to reach out if you have any questions.
Best regards,
Lepro Customer Service Team
Second bulb in pair bought through Amazon doesn’t work at all. It wont turn on. I did the on/ off four times thing just to see if that might, but, no. I also put two other bulbs in the lamp to check functionality and connection and they work just fine. The first bulb, B1, works great,no problems at all. What should I do now about the second B1 that won’t even turn on??
Dear User,
We sincerely apologize for any inconvenience this issue may have caused. We have sent you a direct message to provide further assistance.
We look forward to your response to that message.
Best regards,
Lepro Customer Service Team