RGB Lighting Works but "White" light does not

Hello, I recently tried setting up B1 lights in a new house. The RGB functions work as expected, but when I try to use "White" functions the light immediately turns off. It will only go back on if I use an RGB color. I’ve tried resetting them and confirmed I’m using 2.4 GHz network instead of 5 GHz. 

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Dear user,

We sincerely apologize for any inconvenience this issue may have caused. 
We have sent you a direct message to provide further assistance.
We look forward to your response to that message.

Best regards,
Lepro Customer Service Team

Im having the same problem here … any assistance